Hampshire Curtain

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Terms of Service

‌Effective Date: October 11, 2026‌

These Terms of Service constitute a legally binding agreement between you as the user, shopper, or visitor of our website, and Hampshire Curtain Makers Ltd, the registered operator of the online ecommerce platform hosted at www.hampshirecurtain.com. Our registered business address is located at Kintyre House, 70 High Street, Fareham, Hampshire, England, PO16 7BB, our official contact phone number is +44 1489788178, and our designated business contact email is [email protected]. All interactions, purchases, account registrations, and content access activities on our website are fully governed by the terms outlined in this document.

As a dedicated supplier with over 7 years of industry experience focused on delivering practical, stylish, and long-lasting curtain accessories to elevate every window space, we operate our store to provide our customers with high-quality products ranging from curtain hooks, curtain rings, curtain tiebacks to a full range of premium window treatment hardware. By accessing, browsing, or completing any transaction on www.hampshirecurtain.com, you confirm that you have read, understood, and fully agreed to be bound by every clause of these Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree to any part of these terms, you may not access or use our website, services, or purchase any products sold through our platform.

1. Eligibility for Platform Access and Use

To use our website and complete purchases of our curtain accessories, you must meet all the following eligibility requirements:

  • You must be at least 18 years of age, or have reached the legal age of majority in your jurisdiction of residence to form a legally binding purchase contract. If you are under the age of 18, you may only place orders through the supervision and explicit consent of a parent or legal guardian, who will be held fully responsible for all activities associated with your account and orders.
  • You must have the full legal authority to enter into binding contracts under the applicable laws of your country or region of residence.
  • When registering for a My Account profile on our website, you are required to provide accurate, complete, and up-to-date personal information, including your valid email address, full name, and correct contact details. You are strictly prohibited from impersonating any other person, entity, or using false information to create an account on our platform.
  • You are solely responsible for safeguarding the security of your account login credentials, including your username and password. You will be fully liable for all activities, order placements, and operations that occur under your account, whether you have explicitly authorized them or not. If you become aware of any unauthorized access to your account, you must notify our support team immediately, and we will assist you to reset your login details and secure your account without delay. We will not be held liable for any loss or damage arising from your failure to maintain the confidentiality of your account login information.

2. Product Information, Pricing, and Order Contract Formation

All product listings published on www.hampshirecurtain.com, including details for our White Plastic Curtain Pleat Hooks, Heavy Duty Metal Shower Curtain Hooks, European Gold Curtain Pin Hooks, Handmade Cotton Rope Curtain Tiebacks and all other curtain accessories, are presented as public offers for sale, subject to explicit confirmation of order acceptance by our team.

  1. ‌Product Description Accuracy‌: We take every feasible step to ensure all product specifications, images, performance descriptions, and size details displayed on our product pages are as accurate as possible. However, minor subtle variations in color or finish may occur due to differences in individual display screen settings, and such minor variations do not qualify as confirmed product defects. All product functional descriptions are designed to reflect real use scenarios, such as the rustproof performance of our heavy duty shower curtain hooks and silent glide function of our transparent plastic curtain track hooks.
  2. ‌Pricing Terms‌: All product prices displayed on our website are denominated in Euros, unless explicitly marked otherwise, and do not include applicable shipping fees, local import duties, value-added taxes or other possible customs charges that may apply to your delivery location. These additional charges will be calculated and clearly displayed to you at checkout before you submit your payment. We reserve the right to adjust product prices at any time without prior notice, but the price that applies to your confirmed order will be locked in at the exact moment your payment is successfully processed.
  3. ‌Order Formation Process‌: According to applicable e-commerce regulations, once you successfully submit an order and complete the full payment process, a legally binding purchase contract is immediately formed between you and Hampshire Curtain Makers Ltd. After your order is confirmed, we will send you an automatic order confirmation email with a detailed order summary to the email address you provided. In extremely rare circumstances, where a listed product has an incorrectly displayed price due to system error, and the correct actual price is significantly higher than the displayed price, we reserve the right to contact you to confirm whether you agree to purchase the product at the correct legitimate price, or cancel your order fully and process a complete refund to your original payment account, with no extra charges incurred to you.
  4. ‌EU “One Click Withdraw” Compliance‌: For all customers who are located in the European Union, we have implemented full compliance with Directive (EU) 2023/2673, adding a fully visible, standardized “Withdraw from contract here” button that is accessible on all relevant pages during the 14-day statutory cooling off period. Customers located in the EU may complete the contract withdrawal process in a maximum of two steps as required by the regulation, with partial order withdrawal fully supported, and we will store all withdrawal operation records with clear timestamp for no less than 12 months in line with legal requirements.

3. Permitted and Prohibited Use of Our Website

You agree that you will only access and use www.hampshirecurtain.com for legitimate personal, non-commercial purposes, to browse, evaluate, and purchase our curtain accessories for your own home use. The following activities are strictly prohibited on our platform:

  • Any unauthorized commercial use of our website content, including mass scraping of product images, product descriptions, customer review content, pricing data or other website resources to resell on third-party platforms without our explicit written approval.
  • Any malicious cyber activities that attempt to interfere with the normal operation of our website, including uploading malicious code, executing denial of service attacks, or attempting to bypass our website security systems to access restricted backend data.
  • Any fraudulent order activities, including submitting false delivery information, making false product defect claims, or abusing our refund and return policy to request improper reimbursements that violate our published Refund and Returns Policy. We strictly do not approve any “refund only” requests that require you to keep our products while demanding monetary compensation, and any repeated fraudulent claims will result in permanent suspension of your access to our website.
  • Any unauthorized reproduction, distribution, public display, or modification of any copyrighted content on our website, including our product images, design text, brand logo, custom product descriptions, and original customer testimonial content. All intellectual property rights across the entire website remain the exclusive property of Hampshire Curtain Makers Ltd.
  • Any activities that violate applicable local, national, or international laws through the use of our website, including purchasing our curtain accessories for illegal resale that violates local trade regulations, or using our purchased products in ways that breach public safety standards.

We reserve the full right to immediately suspend or permanently terminate your user account and block your access to our website, if we confirm you have engaged in any of the prohibited activities listed above, without issuing prior notice to you.

4. Intellectual Property Rights Declaration

All content published on www.hampshirecurtain.com, without exception, is protected by global copyright, trademark, and related intellectual property laws:

  • The “Hampshire Curtain” brand name, our official brand logo, all custom product design elements for our exclusive range of curtain hardware including our unique matte black curtain hook design and European gold curtain tieback series, are registered trademarks that belong exclusively to Hampshire Curtain Makers Ltd. No party may use, copy, or modify these trademarks without our advance written authorization.
  • All original content on our website, including product photography, customer review presentation design, website interface layout, descriptive copywriting, instructional guides for curtain accessory installation, and marketing promotional content, are protected by copyright, and may not be reused on third party websites or commercial channels without our formal written permission.
  • When you submit product reviews, feedback, or user-generated content to our platform, you grant Hampshire Curtain Makers Ltd a permanent, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display this submitted content for the purposes of showcasing real customer experiences to other shoppers, which includes the publication of the reviews from our customers Ava Mitchell, Rahul Desai, Claire Benson, Liam Chen and Sophia James that are displayed on our About Us page. You confirm that all content you submit does not infringe the intellectual property rights, portrait rights, or privacy rights of any third parties.

5. User Account Termination and Suspension

Either you or our team may terminate your user account on our platform at any time under reasonable conditions:

  • You may submit a request to permanently delete your My Account profile at any time by sending an email to our support contact address [email protected], and we will process your account deletion request within 10 working days, in line with our data protection commitments outlined in our Privacy Policy.
  • We may suspend or permanently terminate your account access immediately, without advance notification, under scenarios including but not limited to: repeated violations of these Terms of Service, submission of fraudulent order information, persistent abusive behavior towards our customer support team, activities that damage our website operation security, or any behavior that causes measurable harm to our legitimate commercial interests.
  • After your account is fully terminated, you will no longer be able to access your past order records, saved shipping addresses, or stored account information on our website, except as we are legally required to retain transaction data for tax, accounting or regulatory compliance purposes. Termination of your account will not release you from any payment obligations for pending orders or unsettled amounts that you owe to our company.

6. Limitation of Liability

To the maximum extent permitted by applicable laws in the United Kingdom and other relevant jurisdictions we operate in:

  • Hampshire Curtain Makers Ltd shall not be liable for any indirect, incidental, special consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to loss of expected profits, loss of household renovation related revenue, or inconvenience caused by minor delivery timeline delays that are outside our reasonable control.
  • Our maximum total aggregate liability for any and all claims related to your order or use of our website shall never exceed the actual total amount you paid to us for the specific order that gives rise to the claim.
  • We do not warrant that our website will be 100% uninterrupted or error-free at all times. Temporary website downtime may occur due to scheduled system maintenance, security updates, or unforeseen technical failures, and we will not be liable for any losses caused by such temporary service interruptions. However, our team will always make every reasonable effort to minimize downtime duration, and send advance notifications for planned maintenance where possible.
  • We are not responsible for any additional charges such as local import duties and customs processing fees that may be imposed on international orders by the customs authorities of your destination country. You are fully responsible for familiarizing yourself with local trade regulations and any applicable extra charges before placing an international order on our website.

7. Dispute Resolution and Governing Law

These Terms of Service are governed and interpreted in full accordance with the laws of England and Wales, without regard to its conflict of law principles.

  • In the event that any dispute arises between you and Hampshire Curtain Makers Ltd in connection with these Terms of Service, our products, or our services, both parties agree to first attempt to resolve the dispute through friendly, good faith negotiations. You may submit your dispute details to our support team via email, and we will respond to your query within 7 working days to work towards a mutually acceptable resolution.
  • If the dispute cannot be resolved through amicable negotiation within 30 working days, both parties agree that the courts located in Hampshire, United Kingdom, shall have exclusive jurisdiction over all proceedings related to the dispute.
  • For consumers who are residents of the European Union, you retain all mandatory consumer protection rights granted to you by EU local regulations, which cannot be waived through these dispute resolution terms.

8. Modifications to These Terms of Service

We reserve the right to update, adjust, or modify these Terms of Service at any time, to reflect changes to our business operations, new legal regulatory requirements, or updates to our website service features. When we make material changes to this document, we will update the “Effective Date” marked at the top of this page, and publish a prominent notification on the homepage of www.hampshirecurtain.com to inform all users about the revisions. Your continued access to our website, or placement of new orders after the effective date of the updated Terms of Service, will be treated as your full acceptance of all modified clauses in the revised agreement.

9. Contact Information

If you have any questions, feedback, or concerns regarding any clause within these Terms of Service, you may contact our dedicated legal and compliance support team at any time through the following channels:

  • Company Full Name: Hampshire Curtain Makers Ltd
  • Official Website: www.hampshirecurtain.com
  • Contact Email: [email protected]
  • Contact Phone Number: +44 1489788178
  • Registered Business Address: Kintyre House, 70 High Street, Fareham, Hampshire, England, PO16 7BB

We will make our best efforts to respond to all legitimate inquiries within 3 working days, and provide clear, transparent explanations for any points you may require clarification on.