Hampshire Curtain

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Privacy Policy

‌Effective Date: October 11, 2026‌

Welcome to www.hampshirecurtain.com, operated by Hampshire Curtain Makers Ltd. We are a dedicated supplier of premium curtain accessories, focused on delivering practical, stylish, and long-lasting hardware to elevate every window space. This Privacy Policy is designed to clearly explain how we collect, use, store, share and protect your personal information when you visit our website, make purchases, interact with our customer support, or engage with any of our services related to our full range of curtain accessories including curtain hooks, curtain rings, curtain tiebacks, and other window treatment hardware.

We take the privacy of all our customers, site visitors, and partners extremely seriously. All data processing activities we carry out comply with applicable data protection regulations in the United Kingdom and across relevant international jurisdictions. This policy outlines our commitments to safeguarding your personal data, and we encourage you to read it carefully to understand our practices regarding your information.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality products and seamless shopping experience to you. The categories of information we may gather include:

  • ‌Personal Identification Information‌: This includes your full name, billing and delivery address, contact phone number, and email address. We collect these details when you create an account on our site, place an order, sign up for our marketing newsletter, or reach out to our customer support team. For example, when you purchase our Heavy Duty Metal Shower Curtain Hooks or European Gold Curtain Pin Hooks, we require your full delivery address to ensure your order is shipped accurately and arrives at your preferred location without delays.
  • ‌Transaction and Payment Information‌: When you complete a purchase on our website, we collect order details such as the specific products you select, order value, purchase history, and payment reference information. Please note that we do not store full credit card or debit card details on our internal systems: all payment processing is handled through certified, secure third-party payment providers that adhere to global payment security standards, to keep your sensitive financial data fully protected.
  • ‌Website Usage and Technical Data‌: When you browse www.hampshirecurtain.com, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referring website URLs, pages you visit on our site, time spent on each page, search queries you submit on our store, and other anonymized usage statistics. This data helps us optimize our website performance, fix technical glitches, and make browsing our collection of curtain accessories smoother for every user.
  • ‌Communication Data‌: If you contact us via our phone line +44 1489788178, send an email to our contact address, or submit a query through our online contact form, we may keep records of your messages, our responses, and any related details to follow up on your questions, resolve post-purchase issues, and continuously improve our customer service. For instance, if you reach out to ask about the compatibility of our Modern Matte Black Curtain Hooks with your existing window track rail system, we will keep a record of that conversation to make sure our follow-up support is accurate and tailored to your needs.
  • ‌Voluntarily Provided Feedback‌: When you leave product reviews, submit testimonials, or participate in our customer satisfaction surveys, we collect the content you share, such as the reviews from our customers Ava Mitchell, Rahul Desai, Claire Benson, Liam Chen and Sophia James, to showcase real user experiences and help other shoppers make informed decisions about our curtain hardware products.

2. How We Use Your Collected Information

Every piece of your personal data we collect is used for legitimate, clearly stated purposes that relate directly to operating our ecommerce store and delivering you the best possible experience:

  1. ‌Order Fulfillment and Post-Purchase Support‌: We use your personal details to process your orders, arrange shipping, send you order confirmation and tracking notifications, process returns or exchanges in line with our Refund and Returns Policy, and resolve any issues that may arise during or after your purchase. Whether you order our Openable Curtain Rings With Easy Snap Closure or our Handmade Cotton Rope Curtain Tiebacks, your information ensures we can get your products to you correctly and address any concerns you may have about their performance.
  2. ‌Website Operation and Optimization‌: The technical usage data we collect helps us maintain the stability and security of www.hampshirecurtain.com, optimize page loading speeds, customize product recommendations to match your browsing preferences, and make it easier for you to find the exact curtain accessories you are looking for, from our new arrival range to our best-selling curtain tieback collections.
  3. ‌Customer Service and Query Resolution‌: Your contact information allows our team to respond promptly to your questions about product specifications, order status, shipping policies, or installation guidance for our curtain hardware, ensuring you get clear, timely support whenever you need it.
  4. ‌Marketing Communications (With Your Explicit Consent)‌: If you opt in to receive our marketing updates, we will use your email address to send you notifications about limited time offers such as our 15% OFF discount for first orders, new product launches, seasonal promotions, and useful tips for maintaining your curtain accessories. You can unsubscribe from these marketing emails at any time, with no negative impact on your ability to shop on our website or access our support services.
  5. ‌Legal and Compliance Obligations‌: We may process your information when it is required to comply with applicable legal requirements, such as tax reporting, accounting records retention, or responding to lawful requests from public authorities.
  6. ‌Product and Service Improvement‌: The anonymized aggregate data we gather from user behavior helps us understand which of our products are most popular, identify gaps in our current curtain accessory range, and develop new, practical hardware solutions that meet the home styling needs of our customers, drawing on our 7+ years of experience in supplying premium curtain accessories.

3. Sharing Your Information With Third Parties

We will never sell, rent, or lease your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We only share your data with trusted third parties who are necessary to operate our business, and all of these partners are required to uphold strict data protection standards that match our own:

  • ‌Logistics and Shipping Partners‌: We share the minimum necessary contact and delivery information with our trusted courier partners, so they can ship your ordered curtain accessories to the address you provide, and arrange successful delivery.
  • ‌Certified Payment Processors‌: As mentioned earlier, all payment processing activities are handled by fully PCI DSS compliant third-party payment providers, who process your payment details securely and do not share your full financial information back to our systems.
  • ‌IT Service Providers‌: We work with carefully selected third-party service providers who support our website hosting, cybersecurity maintenance, email delivery, and data analytics operations. These providers only access your personal data as required to perform their specific functions for us, and they are not permitted to use your information for any other purposes.
  • ‌Legal Authorities‌: We may disclose your personal information if we are legally required to do so, for example in response to a court order, government investigation, or applicable law that binds Hampshire Curtain Makers Ltd.

4. Data Retention Period

We will only keep your personal information for as long as it is strictly necessary to fulfill the specific purposes for which it was originally collected:

  • For order-related data: We retain your order, transaction, and delivery information for 7 years after your order is completed, to comply with UK tax laws, accounting regulations, and warranty-related obligations for our curtain hardware products.
  • For customer account data: If you create a My Account profile on our website, we will retain all the personal information stored in your account for as long as you choose to keep your account active. You can request to delete your account at any time by contacting our support team.
  • For marketing communication records: We keep records of your marketing subscription preferences until you choose to opt out of our marketing communications, after which we will remove your email address from our marketing mailing list immediately.
  • For customer support communication records: We retain query and conversation records for 3 years after your case is fully resolved, to help us reference past interactions if you reach out to us with related follow-up questions.

Once your data is no longer required for these stated purposes, we will securely delete or anonymize it in full, in line with our data protection policies.

5. Your Rights Over Your Personal Data

Under applicable UK and European data protection laws, you hold a comprehensive set of rights over your personal information, which you can exercise at any time free of charge:

  • ‌Right of Access‌: You can request a copy of all the personal data we hold about you, to confirm what information we are processing on your behalf.
  • ‌Right to Rectification‌: If you find that any of the personal information we have on file for you is inaccurate or incomplete, you can contact us to request that we update and correct that information promptly.
  • ‌Right to Erasure (Right to be Forgotten)‌: You can request that we delete all your personal data from our systems, under circumstances where the data is no longer necessary for the original purposes it was collected, or where you withdraw your consent to our processing, and there are no remaining legal obligations that require us to retain your information.
  • ‌Right to Restriction of Processing‌: You have the right to request that we pause the processing of your personal data in specific scenarios, for example if you contest the accuracy of the data, or if you object to our processing activities and we are verifying the legitimate grounds for our processing.
  • ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us in a structured, commonly used, machine-readable format, or ask us to transfer this data directly to another data controller where technically feasible.
  • ‌Right to Object‌: You can object to our processing of your personal data at any time, for any purposes that are based on our legitimate business interests, including direct marketing activities.

If you wish to exercise any of these rights, you can contact us via email at the listed contact address, or call us on +44 1489788178. We will respond to your valid request within 30 calendar days, and we will never charge you a fee for processing standard, legitimate data rights requests.

6. Data Security Measures

We have implemented robust, industry-standard technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction:

  • Our website uses end-to-end SSL encryption for all pages that collect personal or payment information, so that any data you submit to our site is fully encrypted during transmission over the internet.
  • All our internal systems that store customer personal data are protected by multi-factor authentication, regular security patches, and strict access controls: only a very limited number of authorized staff who need to access your data to perform their job duties have permission to interact with your personal information.
  • We conduct regular security audits and vulnerability testing of our website and internal systems, to identify and fix any potential security risks before they can impact your data.
  • All our physical office locations, including our registered address at Kintyre House, 70 High Street, Fareham, Hampshire, England, PO16 7BB, have strict access controls to prevent unauthorized physical access to any devices or paper records that contain customer personal information.

While we take every feasible step to protect your data, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute, unbreakable security of your information, but we will always notify you and the relevant regulatory authority promptly in the unlikely event of a personal data breach that poses a high risk to your rights and freedoms.

7. Use of Cookies and Similar Tracking Technologies

www.hampshirecurtain.com uses cookies and other similar tracking technologies to improve your browsing experience on our store:

  • ‌Essential Cookies‌: These cookies are strictly necessary for the basic functionality of our website, such as keeping you logged in to your My Account, maintaining the contents of your Cart as you browse different product pages, and enabling the Checkout process to work correctly. You cannot disable these essential cookies while using our site, as the core functions of the store will not operate properly without them.
  • ‌Performance Cookies‌: These cookies collect anonymized information about how visitors use our website, such as which pages are most frequently visited, and if users encounter any error messages. The data from these cookies helps us improve the overall performance of our site, to make shopping for our curtain accessories faster and more enjoyable.
  • ‌Functional Cookies‌: These cookies remember your preferences when you visit our site, such as your preferred language, or the region you are browsing from, so we can customize our website to match your personal settings on your next visit.
  • ‌Marketing Cookies‌: These cookies are used to track visitor browsing habits across our site, so we can display relevant product advertisements and promotional content for our curtain hooks, curtain rings and curtain tiebacks to users on external third-party platforms, in line with your preferences. You can choose to disable these marketing cookies at any time through our website cookie consent banner, or through the settings in your own web browser.

8. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes in our business operations, new legal requirements, or updates to our website features and services. When we make significant changes to this policy, we will update the “Effective Date” at the top of this page, and post a clear notification on the homepage of www.hampshirecurtain.com to inform you of the revisions. We encourage you to revisit this page periodically to stay informed about our latest privacy practices. Your continued use of our website and our services after the effective date of the revised Privacy Policy will be treated as your acknowledgment and acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, or any aspect of how we handle your personal data, you can reach out to our data protection team at any time:

  • Company Name: Hampshire Curtain Makers Ltd
  • Website: www.hampshirecurtain.com
  • Contact Phone: +44 1489788178
  • Contact Address: Kintyre House, 70 High Street, Fareham, Hampshire, England, PO16 7BB

We are committed to resolving any privacy-related queries you may have in a transparent, timely, and respectful manner. If you are not satisfied with our response to your concern, you also have the right to submit a complaint to the relevant data protection supervisory authority in your region.