Effective Date: October 11, 2026
Operated by Hampshire Curtain Makers Ltd, this Shipping Policy applies to all orders of curtain accessories purchased through our official ecommerce platform at www.hampshirecurtain.com, covering our full product range of curtain hooks, curtain rings, curtain tiebacks and all other premium window treatment hardware we offer. We are committed to delivering every sturdy, stylish curtain accessory to our customers reliably and efficiently, and this policy lays out clear, transparent regulations for all shipping arrangements, delivery timelines, shipping cost structures, and related procedures for every shopper. Should you have any questions, clarifications or concerns regarding shipping services at any time, you can reach our dedicated logistics support team via email at [email protected], call our office line on +44 1489788178, or send postal correspondence to our registered address at Kintyre House, 70 High Street, Fareham, Hampshire, England, PO16 7BB.
1.Processing Timeline Before Shipment
Every order placed on our website goes through a strict, multi-step verification and preparation process before it leaves our warehouse, to ensure every curtain accessory you receive meets our strict quality standards:
- For all orders that are fully paid and confirmed before 15:00 GMT on a working day, our team will complete order verification, product quality inspection, and secure packaging within 24 working hours. Orders confirmed after the 15:00 GMT cutoff, or orders placed on weekends and UK public holidays, will be processed on the next following working day.
- During peak seasonal periods such as major home decor sale events, holiday shopping seasons, or new product launch windows for our fresh curtain add-ons, order processing times may be extended by up to 2 additional working days. If your order encounters such a temporary delay, our team will send you a timely email notification to inform you of the adjusted processing timeline, so you can arrange your home improvement and curtain installation plans accordingly.
- Our packaging team will take extra protective measures for different categories of our curtain hardware: all sharp-edged metal curtain hooks are wrapped in soft bubble wrap to avoid scratching surfaces of other items in the parcel, delicate products like crystal curtain tiebacks are placed in shockproof foam inner liners, and small loose accessories are stored in sealed individual storage bags to prevent missing items during transit. Every order will be checked twice before being handed over to our courier partners, to minimize the risk of shipping errors or product damage.
2.Shipping Service Zones and Corresponding Delivery Timelines
We offer multiple tiered shipping service options for different regions, to suit different delivery speed and budget requirements for our customers:
- United Kingdom Domestic Shipping:
- Standard Free Shipping: All UK domestic orders with a total value over £45 automatically qualify for our complimentary standard shipping service, which has an estimated delivery window of 3 to 5 working days after the order is dispatched. For orders under £45, standard domestic shipping carries a flat rate of £3.99.
- Express UK Shipping: If you need your curtain accessories in a shorter timeline for upcoming home renovation schedules, our express shipping service for the UK costs £7.99, and guarantees delivery within 1 to 2 working days after shipment, for all addresses within mainland UK.
- European Union Shipping:
We offer tracked standard shipping to all EU member states, with a flat rate of £8.99, and an estimated delivery period of 5 to 10 working days after dispatch. Customers in EU regions are advised to note that any applicable local import duties or value-added taxes required by your local customs authority are to be borne by the recipient, and are not included in the product price or shipping fee you pay to us. - International Rest of World Shipping:
We deliver our premium curtain accessories to customers across most regions globally. The exact international shipping fee will be automatically calculated and displayed at checkout, based on the weight of your ordered items and your specific delivery country, with estimated delivery timelines ranging from 7 to 20 working days after shipment. All international orders are fully tracked end-to-end, so you can monitor the status of your parcel every step of the way.
3.Order Tracking and Delivery Confirmation
As soon as your order is dispatched from our warehouse, we will immediately send you a dedicated shipping confirmation email that includes your unique parcel tracking number, along with a direct link to the courier’s official tracking platform. You can use this information to check the real-time location and estimated arrival time of your parcel at any time.
We highly recommend that all customers inspect the outer packaging of the parcel carefully at the moment of delivery. If you notice obvious severe damage to the outer packaging that may impact the integrity of the curtain accessories inside, you have the right to request the courier to make an on-site damage record before you sign for the parcel, and contact our support team within 48 hours after signing in. We will assist you to file a damage claim with the courier quickly, and arrange follow-up solutions for your order.
If our courier attempts delivery at your designated address but no one is available to sign for the parcel, the courier will leave a notification card with instructions for you to rearrange a re-delivery schedule, or pick up your parcel from the nearest local courier collection point. Parcels that are left unclaimed for more than 10 working days at the collection point will be returned to our warehouse automatically. For these unclaimed returned parcels, we will process a corresponding refund for the product value only after we receive the returned items, and the original shipping fee you paid will not be reimbursed, plus a £5 restocking and return processing fee will be deducted from your refund amount.
4.Shipping Related Special Regulations
- If you wish to modify your delivery address after submitting an order but before your order is dispatched from our warehouse, you can contact our support team promptly with your updated full address information, and we will adjust the delivery details for you free of charge. We cannot modify delivery addresses for orders that have already been dispatched and handed over to our courier partners.
- In the extremely rare scenario where your parcel is confirmed lost during transit, after we complete full verification and confirmation with the courier team, we can offer you two optional solutions: we will arrange for a full brand new replacement order of your originally purchased curtain accessories to be shipped to you at no extra cost, or process a full refund of your entire order value, including the shipping fee you paid.
- For all pre-order products we sell, we will clearly mark the confirmed estimated shipment date on the corresponding product detail page, and your order will be dispatched immediately after the pre-order stock arrives at our warehouse. We will send you advance email updates if there is any minor adjustment to the pre-order shipment timeline.
- We do not ship to PO Box addresses via our express shipping service, and customers who provide PO Box addresses for standard shipping will need to allow an extra 2 to 3 working days for delivery, as couriers require additional processing steps for PO Box deliveries.
All shipping related questions not explicitly covered in this policy can be directed to our support team at any time, and we will respond to your inquiry within 2 working days.